Endorsed By The APM Group, The Official ITIL Accreditor Managers Can Use This Portable Reference To Obtain An Overall Picture Of The ITIL V3 Upgrade Covering Not Only The ITIL V3 Service Lifecycle Approach, This Handy Guide Also Describes The ITIL V3 Functions And Processes In A Separate Section. Nice little quick reference for terminology. Strictly a reference for concepts, terminology and categories elaborated on elsewhere in the ITIL curriculum.
- 150 pages
- IT Service Management Based on ITILÂ® V3 - A Pocket Guide (English version) (ITSM Library)
- Jan Van Bon
- 14 July 2018 Jan Van Bon